INSTRUCTIONS FOR FIRST-TIME REPLACEMENT:
If your umbrella has failed to function properly, we are happy to replace it for free (except shipping). Please follow the steps below for first-time replacements.
STEP 1: Send a photo of the damaged umbrella:
Email a photo(s) of the damaged unit to firstname.lastname@example.org. Please include a photo of the damaged section of umbrella, as well as a photo of the handle to help verify the model.
Include the following information:
- Your full name
- Your shipping address (USA addresses only)
- The model and color
- Approximate original date of purchase
- Return shipping order number (Step 2 below)
We will email you after we receive your email, verify your replacement history and send the replacement accordingly.
STEP 2: Pay the shipping fee for the replacement unit. Please click button below to pay the shipping fee via credit card.